Hydrotherapy etiquette It is the extra touches that make a From the moment your clients enter your spa to when they leave, they should feel comfortable, safe and relaxed. For novices a hydrotherapy experience can be daunting and it is critical that the treatment is vastly different to the home bathing experience. At HydroCo we focus on the simple touches that make a hydrotherapy experience relaxing and soothing. When your clients change from day clothes to spa apparel prior to their treatment ensure that there is a reminder in the locker of what you would like them to do, such as what to take off and what to wear. When your client enters the treatment room, ensure you are prepared with towels and product, and make sure the room is dimly lit and the correct temperature for the client. There should be no lights directly above the head end of the equipment, and if burning aromatherapy oils, ensure the oils don't interfere with other products. Always assist your client with disrobing, ensuring that their dignity is maintained. Modesty towels may be required. Assist your client in or on to the hydrotherapy equipment. Your clients should never be left to fend for themselves. Once in or on the equipment, encourage your client to relax by placing a cooled face cloth over their eyes. This very simple action signals that it is time to settle into the hydrotherapy experience – shutting out light and the activities of the therapist. Remember to replace the face cloth throughout the treatment because it will warm whilst you are working. Throughout the treatment, regularly check that the client is warm enough, the water is a comfortable temperature and pressure. If the pressure of a rain shower or hydrojet is too strong or at the wrong angle, it can make the entire experience uncomfortable. Keep the client informed as to what you are doing. A client will not enjoy the treatment if they drift away and, without warning, vichy rain showers commence, or the air or hydrojets change area and pressure. When the treatment has been completed, assist your client off the equipment or out of the hydrotherapy tub. Do not rush the move from equipment and ensure client modesty is maintained at all times. Assist them to put on their robe and seat them. Dry their legs and place a pair of slippers on their feet. Now they are dry and safe. Offer the client a cup of water - clients are often quite thirsty after a hydrotherapy treatment. You should also advise them to have a few cups of water after the treatment to rehydrate. Avoid using glass or china in a wet room as a dropped glass on tiles is never a good story. Give the client a moment to enjoy the experience, relax and drink their water, before they move on to their next treatment. On arrival in the next treatment room, ensure that there is a fresh hand towel with a fresh pair of disposable underwear for your client. Now they will be warm and dry for their next treatment. Never leave your client alone at any time in a wet room or on a piece of equipment. Always assist your client to move between rooms and ensure that your hallways are dimly lit and warm, just like the treatment room. Top Tips 1. Provide the client with some “cheat notes” in the locker
advising appropriate clothing
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