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Super User

Super User

Sunday, 02 September 2012 20:17

Delivery Policy

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable. 

Wild Online only delivers to addresses and post office boxes within Australia.

Your parcel will be delivered by Australia Post's eParcel service during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.

Even though at Wild Online, we take pride in the care we take with packing all of our internet orders sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Wild will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on 1300 057 792 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..       

A standard rate of $9.99 is charged per parcel.

At present, estimated dispatch time is between three and ten working days. However, if you request changes to be made to your order after it’s been placed, your order may take a few extra days to leave our warehouse.

Tuesday, 07 August 2012 17:10

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Tuesday, 31 July 2012 00:39

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Thursday, 26 July 2012 18:30

Terms & Conditions

Terms & Conditions coming soon.

Thursday, 26 July 2012 18:29

Privacy Policy

WILD Cards & Gifts commitment to best practice in all areas of its activities extends to respecting and safeguarding the personal information of our clients and partners. Our privacy policy adheres to the National Privacy Principles of the Commonwealth Privacy Act 1988 (Privacy Act).

Collecting Information

All information collected by WILD Cards & Gifts is solely for the purpose of providing better services to you. Typically, we will obtain personal information from you. This will include contact details and may include sensitive corporate information that is necessary for the delivery of services to you. 

Use and Disclosure of Information

Any personal information we obtain is used to help provide an efficient service to you and keep you informed of WILD Card & Gifts activities in other areas. In the course of providing our services WILD Cards & Gifts may need to disclose your personal information to other parties, but only when applicable. In every instance disclosure of personal information is undertaken only in strict accordance with the Privacy Act.

Accuracy of Information

WILD Cards & Gifts takes all steps to ensure the information it retains is accurate and up to date. If any information is incorrect, please contact us immediately and we will promptly correct it. All information WILD Cards & Gifts holds is protected in a secure environment. Computer database information is protected by firewalls and also requires password access.

Accessing your Details

If we hold information in regards to you or your company to ensure you can access it at any time. This is subject to any exemptions outlined in the Privacy Act. If for any reason you are not allowed access to your information, you will be informed of the relevant exemption clause under the Act. If any costs are incurred in relation to information access, WILD Cards & Gifts may charge a fee for this service.

Additional Information

If you require further information about how WILD Cards & Gifts helps safeguard your privacy, or wish to update your details, please contact:

The Privacy Officer
Wild Retail Group
Suite 31, Level 4, 150 Albert Road
South Melbourne VIC 3205

PO Box 937
South Melbourne VIC 3205

P: 1300 057 792
F: 03 9696 1588
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Disclaimer

The information provided within the WILD Cards & Gifts Website has been prepared solely to assist you in evaluating the many benefits of taking discussions with the company further. The information has been prepared in good faith with due care by WILD Cards & Gifts.

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